5 Reasons Why Won’t My PS4 Connect to the Internet/Wi-Fi & How to Fix It


There are times when you want to play a game, update your system, download a new title, or watch a movie on your PlayStation 4, but it just wouldn’t work. There is nothing more aggravating than a PlayStation 4 that won’t connect to the internet.

In this post, you will find a list of probable reasons why your PS4 cannot connect to the internet and some possible solutions to get it back online.

5 Reasons Why Won’t My PS4 Connect to the Internet

Various reasons could cause your PS4 not to connect with the internet, some of which are more complicated than others. Below mentioned are the 5 probable reasons you’re facing problems with your PS4:

The PlayStation Network (PSN) is offline

One of the common reasons your PS4 may not be working as it should is because the entire PlayStation Network could be down. You can try going offline to access your games that way, but it may not always work, and it won’t allow you to play multiplayer.

Your Wi-Fi network lost internet connectivity.

It is the most common reason whenever you’re facing any network-related issues. Your Wi-Fi is probably not connected to the internet, which is perhaps why your PlayStation is not working.

You’re Connecting Ps4 with an invalid username or password.

Suppose you’re attempting to login into PlayStation Network and get a notice indicating your password is incorrect. It could be because you have either forgotten your password or Because of “suspicious activities,” Sony has reset the passwords on certain PlayStation Network accounts.

DNS settings on your PS4 aren’t configured correctly

DNS failures are caused by user-side issues, such as a wrong network or internet connection, incorrect DNS settings, or an out-of-date browser. They might potentially result from a DNS outage caused by a transient server failure.

The distance between PS4 and Wi-Fi router is too far.

It could be possible that the distance between your Wi-Fi and your PS4 is very far, and probably why you’re facing troubles when connecting your PS4 to the internet.

How to Fix It When Your PS4 doesn’t Connect to Wi-Fi

Here are some of the solutions that you can try when you’re unable to connect your PS4 to the internet:

Check PlayStation Network

It doesn’t matter if PSN is online or not if the console can connect to Wi-Fi. As a first step, verify its status. Gamers frequently misdiagnose PSN outages as an issue with their network access, causing unneeded confusion.

Make sure your phone or computer is connected to the internet.

You need to check that your other devices, such as smartphones, laptops, or tablets, are also connected to the internet as it would make sure that it is not a network issue.

Restart the modem and router

Both the modem and the wireless router need to be restarted. Then, before presuming the PS4 is the issue, test if the console can connect to the Wi-Fi network. Manually reboot the modem and router, wait five minutes, and check to see whether the PS4 can connect.

Restart the PlayStation 4

You can try restarting and rebooting your PS4 and check if it works any better now.

Move your PS4 closer to the wireless router.

When a device can’t connect to Wi-Fi, it’s a cause that isn’t generally investigated. The physical distance between a wireless router and a PS4 might be a factor in your inability to connect to the internet. It’s also crucial to ensure that the Wi-Fi signal isn’t hampered by device interference or barriers like reinforced doors or highly thick walls.

Change the DNS settings on the PS4

The DNS settings on the PS4 are one of the most prevalent causes of Wi-Fi connectivity issues. Change the DNS addresses for your Wi-Fi network to see if it solves the problem.

Re-enter your WiFi password

Check your Wi-Fi password to make sure it’s right. It’s conceivable that the PS4 cannot connect to your Wi-Fi network because you’re using the incorrect password, a problem that’s frequently misunderstood due to imprecise error message language.

Connect a separate device (such as your laptop or smartphone) to the same Wi-Fi network, preferably one that has recently made a successful connection, using the same password. If this other device sees the Wi-Fi network but cannot connect to it using this password, the password is likely incorrect.

Factory reset the PS4

The PS4 may be reset to its factory default settings as a last resort. Resetting the console is the suggested line of action if you’ve reached this step and still can’t connect.


We hope that you found the above post helpful and can now understand why you’re facing connectivity issues with your PlayStation 4. If you still face any troubles, you may try contacting the PlayStation support team, and they will surely help you out.

About Andrew

Hey Folks! Myself Andrew Emerson I'm from Houston. I'm a blogger and writer who writes about Technology, Arts & Design, Gadgets, Movies, and Gaming etc. Hope you join me in this journey and make it a lot of fun.

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