Tag Archives: Incorporating voice into your customer support

Why Your Customer Support Needs to be Optimized for Voice

Voice support

More than one billion voice search queries are performed each month, and according to various data sources, about 71% of people prefer using voice over typing. This makes sense, considering people are primarily using smartphones to browse the internet and voice search is easier. What’s even more interesting is that people prefer self-service options over talking with a live agent. ...

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