Tag Archives: customer support

More than one billion voice search queries are performed each month, and according to various data sources, about 71% of people prefer using voice over typing. This makes sense, considering people are primarily using smartphones to browse the internet and voice search is easier. What’s even more interesting is that people prefer self-service options over talking with a live agent. ...

With the massive number of people who use Firefox and the rather limited resources that you can expect from an open-source company, Mozilla has decided to turn over their Twitter customer support tasks to the people. Mozilla’s new Army of Awesome encourages Firefox lovers to help their fellow FFers by answering Twitter mentions of Firefox, which are updated in real-time ...