The ecommerce industry is climbing and is expected to reach nearly $500 billion by 2018, according to reports published in Internet Retailer. You, armed with an idea and relentless motivation, are ready to enter this industry, but you need an excellent enterprise ecommerce platform.
So which one should you choose?
Even though platforms are designed to be simple and ready to use immediately, things don’t always go as planned. If you don’t have access to tutorials, customer support and a community to reach out to other users, you may not get the best out of your platform.
There are many ecommerce platforms available on the market, but you want to make sure the one you choose offers excellent support services so you can be sure that you will get answers to your questions.
Take a look at these five ecommerce platforms with stellar support communities:
Shopify was named the best of the enterprise ecommerce platforms for small businesses in 2016 by Business News Daily, so it’s no surprise that it tops our list. This platform provides hosting and a web builder, so it’s easy to use even if you don’t have the technical experience needed to create your own website. However, Shopify doesn’t leave you on your own to struggle when things aren’t working correctly. The platform offers 24-hour support by email, phone and chat, so immediate help isn’t far. There is also a forum of active users willing to share their stories and experience and to help others get started.
GoDaddy Online Store
The GoDaddy Online Store offers a platform with built-in themes for those who are not interested in the design aspects of building a website. An online store builder is also available so you can get up and running quickly. GoDaddy Online Store caters to those who don’t have much technological knowledge, so the company offers 24-hour support so you can get the help you need no matter what time of day.
If you plan to sell both digital and physical products and are considering subscription services, you may want to look at Modular Merchant, which features ways to sell all three so you don’t have to choose. This platform offers templates you can use to create your website and free customer support whenever you have questions.
As its name implies, PrestaShop is about getting your store up as quickly as possible. This free open-source platform is available to download on your computer or through the cloud. Prestashop offers tutorials to users new to selling online and to open-source software. The platform also has a community forum where you can discuss it with other users, get updates and create your own code. If you need more expert help, PrestaShop has a support line available.
Perhaps you are willing to host your online store on your own server and you want to manage multiple stores. If so, then Magento Enterprise is a possible ecommerce platform option. It comes with the ability to design your own website and offers 24-hour support. Magento also has an active online community of users who gather together on its forum to offer advice and answer any concerns.
Ecommerce is a booming business and you need a great platform to keep your online store running. Even expert online retailers have questions and run into problems along the way. Choose an ecommerce platform that offers great customer service and a supportive community, and you will be on top of things when errors occur. Success in the ecommerce industry is all about keeping your customers happy, and to do this, you first need a platform that will do the same for you.