It’s no mystery that Geek Squad, the subsidiary computer repair service of the Best Buy Company, is known for its incompetence and over-pricing in computer maintenance. After all, it’s Best Buy. Now, these computer services are sprouting up alongside many other major retailers.
A week after Dell announced its tech-support services with Wal-Mart, the retail chain Sam’s Club (which is owned by Wal-Mart) stated it will be adding a computer repair service to 20 of its stores. It’s called “Geeks on Call” and as the name implies, they make house calls. It’s not enough that Wal-Mart wants to produce cheap personal computers that are built to break, now they want to provide expensive services to repair them.