I haven’t had working Internet at my home since Sunday morning. Know why? Because Time Warner Cable is pure shit. Their service is horrible but that’s not what I’m even bitching about today. Today, I’m declaring that Time Warner Cable is worse than Comcast or any other company in existence. Why? They outsource their customer service and after 4 calls and hung-up transfers, I finally got a service technician booked.
Why do you put me through such headaches, TWC? No amount of credits in the world can help you now. After you waste money sending a technician out here to fix everything, I’m going to cancel my service right after he leaves and demand you come and pick up your shitty equipment. Unless you give me a fucking year of free service or a blowjob, you’re not getting out of this one.
YOU HEAR ME TIME WARNER CABLE? I AM COMING AFTER YOU FUCKERS!
Over and out.
Hi — I’m the director of digital communications for Time Warner Cable, and I’m really sorry to hear you had such a bad experience.
We actually have an executive customer care line that’s really good. You can reach them by phone at 203-328-0600, X2. They’re open Monday through Friday, 9 am to 5 pm EST. Alternately, you can e-mail them at twc.cotp@twcable.com. I’ve worked with them a lot in the past few months and found them to be very, very helpful.
If you have any more questions, you’re welcome to e-mail me directly at jeff.simmermon@twcable.com. I’ll be out of the office for the holidays but checking work e-mail intermittently.
Thanks, and again, my apologies — Jeff Simmermon
I agree 100 %!!!!! They have no idea what they are doing. Their website is the WORSE customer friendly EVER!! You get transfered around 100 times, before you get to anyone. It’s awful!!!
I don’t know why I even let it bother me anymore, but I think they intentionally hire people with a secret ability to drive normal people insane. Not only do you get entirely different answers to questions depending on who you get on the phone, they kind of just shrug and say something like “I apologize, but you’ve been misinformed.” I have hauled my goods down to their service center twice now to get my boxes replaced and every time I have somehow failed to jump through the hoops of fire required to deserve the equipment they claim I need to make their substandard service work properly.
I will be suing when they finally make me stroke out.
What service? Time warner has a let’s drive them NUTS department instead of a customer service department.
If u really want revenge, send me ur email and Ill let u know some stuff!!
we are having service at this time as a new account . yesterday the tech was here for 7hr 10 min we still dont have all t.v. running. i have a service company this is not a good thing as a stock holder with timewarner . they came on monday at 1:10pm they were here till 8:10 pm they ran a wire up the front of my house hanging from my home. i took pic what a joke . today i had to call them to try and get them back . they can not come back till thursday . we took off work yesterday. still no t.v. in the rest of the rooms . me and my wife ran the wires today that he could not run yesterday it took us 1hr and 5min . sad day for time warner . and ME as a stock holder . WHAT IS GOING ON
I disconnected my TWC service effective 4/15/09. I was on their “express pay” plan, and when I called to order the disconnect, I was told that only the prorated cost would be withdrawn from my checking account. Well, I wasn’t surprised when they withdrew the entire amount, even though I had only used the service for 10 days of that billing period. Since then I have called six or seven times (including a call to their so-called “executive” customer service line, and I still haven’t received my refund. Every time I called locally I was told a different story, and then was told that I would have to fax in my checking account statement to prove that the payment had cleared, and that was after I had received TWO statements from TWC showing that they owed me money. The guy at the executive customer service number said he would take care of it, but I still haven’t received my refund, and he didn’t call me back even though he said he would call to give me a status within two hours (that was 10 days ago).
i was jerked around by timewarner allday from 10 a.m., until 5.30p.m…….during that time, i was constantly hung up on, and switched to several represenatives who didnt know a damn thing….i was sent to the office near by in tallmadge twice to straighten the matter, both times i was told what are you doing here?….i dont know why they sent you here. i was then transfered to collections, where i spoke with a rude supervisor named kim wallace…..she was very rude, and she obviously didnt know what she was talking about….even after paying the minimum amount on my bill, i still am without phone, cable and internet…. i have decided to pay the bill in full when i get the money and switch to at@t
I’m sitting on hold with these fuckers right now for the FOURTH time in less than 24 hours and I haven’t even had service installed yet, let alone moved into the apartment! I keep getting an email that says “You must call us or _____ will occur”.
Not to mention their incompetent customer service center filled with what can only be grade school dropouts that can barely complete a full sentence without reading it off of a TWC corporate phone guideline sheet.
Oh and did I mention the BLARING hold music filled with Casio keyboards and wailing guitar solos that sound like someone grinding nails, teeth, a busted violin and Fran Drescher over a chalkboard? Yeah, that’s a bit of a pain in the ass too.
Fuck this company.
I have two computers and whenever (daily) I need to switch computers on the internet I have to call and have Time Warner reset the modem and whenever I have to do that it is a living hell to accomplish. Every time (and specifically the last two nights) I call in I get cut off repeatedly, tonight it was NINE TIMES and every time I call back I am getting more and more angry and then I have to go through their voice prompts and then whoever finally answers I have to tell them my name, my phone number, my address, my last four of my social and my email address, at which time I start to tell them what I need and I am very upset and then (after announcing that THEY VALUE ME AS A CUSTOMER) they proceed to lecture me on not being upset and being POLITE to them when I would be perfectly POLITE if they quit cutting me off. So tonight after nine calls and nearly losing my mind I got lectured by KEN twice about how I should be polite and no one bothers TO VALUE ME
AS A CUSTOMER.
You call in and they cut you off repeatedly and then you lose it and then they hassle you about that instead of helping you get your computer connected.
I was perfectly fine and sane and polite when I first called them but how many times do they think they can cut you off and then put you through the same rote information you have to give and never getting anywhere and trying to convince them YOU JUST NEED YOUR MODEM RESET but then they yammer on about other stuff and about how I’m not POLITE.
THEY SHOULD BE FIRED, every damn one for tormenting someone who is just trying to get their service to work AT A VERY HIGH PRICE AND shouldn’t have to put up with being hassled and ridiculed when THEY KEEP CUTTING YOU OFF INSTEAD OF HELPING.
THEY SHOULD HAVE TO PAY ME FOR PUTING UP WITH THEIR SUCKY ATTITUDES.
I AM SOOOOOOO CANCELLING MY SERVICE.
NEVER USE TW
horrible customer service and company
this one weird pissed lady with an attitude started yelling at me when I didn’t.
Weirdo
horrible
trust me. It’s horrible service. Internet gets disconnected often. I paid for the most expensive service also . Crappy
It took me over a month for them to finally set up my internet and cable. They told me they would come twice, but they never showed up at all. Every time I would call, they wouldn’t even apologize and just scheduled another appointment. I finally got an appointment today, and the guy who came to set up the cable and internet was by far the rudest guy I have ever met (and I live in New York City). He was so unprofessional and I didn’t even know he worked for TW because of his street attire. He was incredibly rude and had an attitude problem and when I would ask him a question, he would completely cut me off. When I was about to write him a check for the set-up, he says, “I’ll just bill it to you later. I can tell you’re not rich at all.” Then he has the balls to come back after he leaves and says he needs to use my microwave. I seriously cannot understand why I even put up with them. So disgusted with their customer service.
Time warner cable just lost another customer, All I needed was the customer code on a billing statement to get my password on line. After calling and giving them my name phone number last foour of SSN number. The asshole tells me it’s security shit and I have to come into the office and get a customer code. Time warner cables is the shittiest company (Besides sprint) that I have evry delt will. Dish network here I come.
TIME WARNER CABLE IS THE WORST COMPANY EVER!! YOU WILL NEVER watch tv or have internet service!!! THIS COMPANY IS PATHETIC!!!!!